Frequently Asked Questions
Everything you need to know about your Ramona Bădescu Exclusive experience.
How long does shipping take for my order?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but usually range from 7-14 business days.
What is your return policy for luxury items?
We accept returns within 14 days of delivery, provided the items are in their original condition, unworn, and with all security tags attached. Please note that custom-made pieces are final sale.
How do I ensure I choose the correct size?
Each product page features a detailed size guide specific to the Ramona Bădescu collection. We recommend measuring yourself and comparing it to our chart, or contacting our concierge for personalized fit advice.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay for a seamless checkout experience.
Are the materials used sustainably sourced?
Ramona Bădescu Exclusive is committed to ethical fashion. We source high-quality fabrics from certified European suppliers and maintain small-batch production to minimize waste and ensure premium craftsmanship.
Can I track my order once it has been shipped?
Yes, once your order departs our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.